Extended Warranty Terms - For your peace of mind

Unlike most secondhand stores, Reebelo is fully confident in the devices we offer for sale - that's why every device comes with 1 month free coverage. 

For the "As New" collection, the warranty goes up to 10 months.


What does the warranty cover?

We believe in the quality of our products, so we're offering coverage more comprehensive than the rest of the competition. 

Our warranty covers all product defects (hardware and software) that compromise functionality at the point of sale, up until the end of your warranty period.


What is NOT covered? 

Our warranty does not cover any damage caused by the customer. This can be including, but not limited to, physical accidents like dropping the phone, water damage and installing shady software.

Nevertheless, feel free to contact us should your phone experience issues post-warranty as we can arrange for repairs to be done by our partners at a special rate, just for you.  


How do I reach out to Reebelo in case of issues?

Easy! Send us an email at support@reebelo.com with your order number and a detailed description about what happened to the device.

Our team of experts will investigate the issue and get back to you as soon as possible on the next steps.


How long does it take and what happens if the issue cannot be repaired?

Generally, our partners will be able advise immediately upon inspection. 

If your phone is under warranty and cannot be repaired, our partners will be happy to arrange for a replacement at no cost to you. Alternatively, you will be fully refunded. 

This entire process takes between 24 - 48 hours, and you will be kept updated at every step of the process.




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